DDN WebHosting Service - Frequently Asked Questions
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My FAQ >> General Questions:

  1. Do I need to update my DNS servers?
  2. How do I access/change/update my account info?
  3. How do I contact you guys?
  4. I forgot my password. Can I get/reset it?
  5. Is there a control panel for my website?
  6. Is there webmail for my website?
  7. Where is my confirmation email ?
  8. Why can't I see my website?
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  1. Do I need to update my DNS servers? [top]
    When you purchase a domain and hosting from DollarDomainName.com we will automatically update the DNS servers for you. New domains should begin working within a 24 hour period.

    Note: If your domain is purchased from another registrar and you have purchased hosting from us then you will need to update your DNS servers to point at :

    Primary DNS :
    ns1.dollardomainname.com (209.17.160.83)
    Secondary DNS
    ns2.dollardomainname.com (209.17.160.89)

    You must also contact our support department and have our technicians create the necessary zone records for you.


    Timestamp: 03/29/2004
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  2. How do I access/change/update my account info? [top]
    You can do that at:
    https://www.dollardomainname.com/hosting/account


    Timestamp: 03/09/2004
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  3. How do I contact you guys? [top]
    You can contact us by 2 ways:
    - Our contact information is on our website at the Contact Us section.
    - You can create a support ticket by logging in to your hosting account and then click on the Get Support section at the top menu bar. Login to your hosting account at: https://www.dollardomainname.com/hosting/account


    Timestamp: 03/09/2004
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  4. I forgot my password. Can I get/reset it? [top]
    For your billing password, go to: https://www.dollardomainname.com/hosting/account/index.php?op=reminder

    For your Website Control Panel password:
    1. Login to your billing account at https://www.dollardomainname.com/hosting/account
    2. Click on 'My Sites' at the top menu bar.
    3. Click on 'My Packages'. The password will show under your packages.


    Timestamp: 03/23/2004
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  5. Is there a control panel for my website? [top]
    Yes. You can access it by typing www.yourwebsitename.com/cpanel.

    Timestamp: 03/09/2004
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  6. Is there webmail for my website? [top]
    Yes. You can go directly to it by www.yourdomain.com/webmail

    For User Name, put your FULL email address.


    Timestamp: 03/23/2004
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  7. Where is my confirmation email ? [top]
    Web hosting applications are processed on a daily basis. Once your application is processed and approved you will receive an email confirming your application and account details.

    Timestamp: 03/29/2004
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  8. Why can't I see my website? [top]
    Please see: http://www.dollardomainname.com/hosting/account/faq.php?&faq_op=faq&&cid=2#23

    Timestamp: 04/23/2004
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